Our Governance

We are committed to the continued review of our clinical performance, the refining of our practice as a result and the measurement of performance against agreed standards. We do this by having a robust clinical governance strategy and structure, in turn, this enables us to have a systematic approach to maintain and improve the quality of our care provision.

RISK MANAGEMENT

Risk management is about minimising risks to our services by:

Identifying what can and does go wrong during care
Understanding the factors that influence this
Learning lessons from any adverse events
Ensuring action is taken to prevent a recurrence
Putting systems in place to reduce risks

CLINICAL AUDIT

Clinical audit is a way that our Multi-Disciplinary Team measures the quality of the care we offer. It allows us to compare our performance against minimum standards and agreed service specifications with our purchasers and identify opportunities for improvement. Changes can then be made, followed by further audits to see if these changes have been successful.

As well as individual audits carried out by members of the MDT, Ancora also participates in external audits.

STAFFING AND STAFF MANAGEMENT

Staffing and staff management is vital to our ability to provide high-quality care. We seek to have highly skilled staff, working in an efficient team and in a well-supported environment.

SERVICE USER AND STAKEHOLDER EXPERIENCE

Ancora endeavours to offer the highest quality care, it is important that we work in partnership with individuals we support and stakeholders. This includes gaining a better understanding of the priorities and concerns of those who use our services by involving them in our work, including our policy reviews and planning. One way we gain the views of individuals we support and stakeholders is through our review meetings, Key Worker meetings, and feedback surveys. We also monitor the views of individuals we support through the complaints and compliments system.

EVIDENCE-BASED CARE AND EFFECTIVENESS

Care for individuals who use our services is based on good quality evidence from research. We subscribe to leading bodies such as The National Institute for Health and Clinical Excellence (NICE), British Institute of Learning Disabilities (BILD), Learning Disability Alliance England (LDA), United Kingdom Home Care Association (UKHCA), and others on the promotion of good care provision.

EDUCATION, TRAINING AND CPD

We as a care provider believe that staff supporting individuals with Physical Disabilities, Learning Disabilities, Challenging Behaviours and Complex Needs must have the knowledge and skills they need to do a good job. It is for that reason, that they are given opportunities to update their skills, to keep up with the latest developments and learn new skills. The Positive Behaviour Management Trainer, Positive Behaviour Support Trainer, Speech and Language Therapist, Quality Assurance and Safeguarding Lead, Psychologist and Nurse Practitioner all work together to ensure that Ancora staff have all the skills they need to provide the best possible care for individuals we support.